Back Of House
I step into your business, spot what’s holding you back and give you a clear plan to fix it.
Service, layout, staff and profit; no corporate nonsense, no unrealistic strategies.
Growth Potential & Limits Report
Pure realistic, ground-level audit of your venue’s potential: how much more you could earn, what it would cost, and whether your current setup can even handle it.We walk through your operation like a business partner to answer one key question:
“What’s the smartest path to sustainable, higher profit and benefit for you?”
Trial Shift Audit + Rapid Fix Report
A real 2-hour trial shift where I join your team, spot what’s holding you back and deliver a no-fluff report to fix your service, layout and efficiency.
No value? No payment. This service is risk-free.
Full Venue Deep Dive + Action Plan
A full, immersive 3-week diagnostic that then deliver a tailored 30-90-180-365 days action plan to fix operations, boost profits and elevate your entire guest experience; built around your team, your space and your goals.
Remote Roadmap Session
If you are not in London, we still can work together: A 3-week, 3-call online consulting package where we build a custom strategy to fix your venue’s operations, concept and growth plan; based on your budget, location and long-term goals.
© 2025 Back of House. All rights reserved.
[email protected] | Based in London
Over the past two decades, I’ve worked in nearly every role in hospitality; from waiter to manager, bartender to chef, event organizer to content creator. I started in Istanbul and for the past six years, I’ve continued my journey in London. Now, through Back of House, I bring all that experience directly to your venue.I’ve seen it all; places that run like clockwork and others that barely hold together. I’ve worked under broken systems, and inside businesses chasing perfection. Over time, I developed a sharp instinct: the moment I walk into a venue, I can spot what’s broken, what’s missing, and where the potential lies; whether it’s service bottlenecks, guest flow issues, staff culture problems or lost revenue.That instinct is what Back of House was built on.Because hospitality can’t run on generic advice. Every venue has its own character; shaped by its architecture, location, ownership, team and clientele. That’s why your solutions must be just as unique.At Back of House, I work like your sharpest server, your most honest manager and your most invested business partner.
No fluff. No fake promises. I join your team, observe everything in real time, give you unfiltered feedback and deliver to you a clear, custom roadmap to improve and grow.
Umut Haslak - Back Of House
Growth Potential & Limits Report
Pure realistic, ground-level audit of your venue’s potential: how much more you could earn, what it would cost, and whether your current setup can even handle it.We walk through your operation like a business partner to answer one key question:
“What’s the smartest path to sustainable, higher profit and benefit for you?”
Trial Shift Audit + Rapid Fix Report
A real 2-hour trial shift where I join your team, spot what’s holding you back and deliver a no-fluff report to fix your service, layout and efficiency.
No value? No payment. This service is risk-free.
Full Venue Deep Dive + Action Plan
A full, immersive 3-week diagnostic that then deliver a tailored 30-90-180-365 days action plan to fix operations, boost profits and elevate your entire guest experience; built around your team, your space and your goals.
Remote Roadmap Session
If you are not in London, we still can work together: A 3-week, 3-call online consulting package where we build a custom strategy to fix your venue’s operations, concept and growth plan; based on your budget, location and long-term goals.
Remote Roadmap Session
Not based in London? We can still work together. This remote plan offers three 1-hour Zoom/Calendly sessions over three weeks.Week 1:
We document your venue’s past and current operations; how you got here, what’s been working, and what hasn’t.Week 2:
We discuss your vision for the future; what you want the venue to become, what kind of guests you want to attract and what standards you aim to reach.Week 3:
We explore your options and constraints; your local market, customer potential, staffing realities, and whether you have a budget to invest or need a zero-spend solution.Based on these sessions, I prepare a full written report including:Operational strategyConcept directionBudget-based plans (no spend or investment)Roadmap tailored to your goals and environmentOngoing support is available via monthly Zoom sessions to supervise the implementation process.
Trial Shift Audit + Rapid Fix Report
A quick, inside look at what’s slowing you down; from your guests' and your team’s point of view.I join your team on a real 2-hour shift; as a waiter, bartender, or runner, depending on your needs.Within 48 hours, you’ll get a clear, no-BS Efficiency Report, covering:Guest experience flawsFloorplan inefficienciesMenu layout and design issuesService delays and root causesAmbiance mismatchesNo value? No payment. This service is risk-free.
Full Venue Deep Dive + Action Plan
A full, immersive 3-week diagnostic that ends with a custom roadmap to transform your venue.I work 3 real shifts inside your business: one opening, one peak service, one closing. I get to know your operation like a team member.Then we sit down for a 1:1 strategy session and you get a complete playbook tailored to your business:30 / 90 / 180 / 365-day growth plansDocumentation of every issue + solutionSOP upgrades, service flow improvementsTeam, layout, and guest experience optimizationsRevenue opportunity map based on your goalsOptional Upgrade: Want me to stay on and help implement the plan with your team? Supervision and rollout packages available upon request.
Growth Potential & Limits Report
What This Service Is:This isn’t a dream-big pitch.
This is a realistic, ground-level audit of your venue’s potential: how much more you could earn, what it would cost, and whether your current setup can even handle it.We walk through your operation like a business partner—not just a consultant—to answer one key question:
“What’s the smartest path to sustainable, higher profit for you?”⸻What You’ll Get:1. Revenue Ceiling & Bottleneck Scan
• How many covers per day is your setup truly built for?
• Are your peak hours profitable—or just chaotic?
• Are your low hours losing money quietly?
• Are you doing 12-hour shifts for 4 hours of real business?2. Operational Capacity Check
• Kitchen size, coldroom, prep load, equipment bottlenecks
• Staff flow, storage space, and service pressure points
• What would happen if you added 50 more covers? Or even 10?3. Cost-to-Scale MapFor each possible growth move (e.g. extended hours, new service, delivery, table expansion, brunch, private hire), we break down:
• One-time setup costs (e.g. staff, storage, kitchen layout)
• Ongoing operational costs (extra prep, staffing, cleaning)
• Revenue gain potential
• Risk level & staff impact4. Staff & Structure Stress Test
• Can your team handle more—without collapse?
• Would growth mean hiring 4 more people you don’t have room for?
• Are you already losing staff from burnout?5. Market & Location Strategy
• Are you in the right area for what you’re selling?
• What nearby untapped audiences could you attract? (e.g. NHS staff, tourists, students, delivery zones)
• Would your best-seller thrive in a market stall, food hall, or dark kitchen?6. Beyond the Restaurant Walls: Business Strategy
• Should you subcontract prep or delivery to protect your core team?
• Is your venue underperforming—but your brand has legs?
• Could you:
• Bottle a sauce?
• Rent kitchen space to another brand?
• Host supper clubs, tastings, events?
• Launch a side concept with the same team?7. Final: The Smarter Path
• Which changes are worth making now?
• Which aren’t?
• What’s the low-risk, high-return move?
• What should you pause, pivot, or cancel?You get a full Report plus a strategy session where we walk through every scenario together.